EFS Survey: Hosting, licensing, consulting and additional services

Globalpark supplies its software as a fully web-based solution. All components and interfaces can be used with any standard browser without additional software having to be installed on the computers of project staff or respondents. This form of distribution, known as software as a service (SAAS), offers a number of advantages – the software is available in real time, regardless of the user`s location. Employees worldwide can work on the survey project simultaneously, so there is no need for local updates and upgrades.

EFS Survey is client-enabled, allowing each member of the project team to use the software via a personalized access account. If staff leave the team or company during a project, access rights can be cancelled immediately, enabling reliable data security.

EFS Survey is a complete solution, comprising all functions and services, such as data hosting, updating and continuous further development of the software, maintenance and technical support. The total cost of ownership – crucial for determining economic viability – is easy to calculate using this model. All costs for setup, maintenance and operation are included in the quoted price.

Globalpark offers EFS Survey in two license forms: The software can be rented as a self-service product, in which case customers use the software to manage their own survey projects in-house. The full service version offers the implementation of customer projects by Globalpark. If required, a complete outsourced model is offered. EFS Survey is also available with two types of licenses: Project-based and on a continuous rental basis.

The scope and quality of Globalpark`s products and services clearly set it apart. The company, a pioneer in the online feedback industry, now has the largest team of specialist technical staff for online surveys. Our customers benefit from a comprehensive range of services provided by an expert team with a wealth of experience in managing and implementing even highly complex survey projects.

Our project managers are available to provide customers with support for whole projects and special customized development. We have in-depth knowledge of how to plan, organize and implement online surveys. Our technical know-how ensures a consistently high level of quality at each stage of the project. Supported by programmers, application developers and web designers, our services teams are able to turn virtually any customer requirement into reality.

Globalpark also has a comprehensive range of training services. Our trainers hold individual and group training courses at Globalpark or on site at the customer`s premises. Our support team augments the project team by providing a technical consultation service by e-mail or telephone – if required 24 hours per day, 7 days per week.

Normally our customers decide to host software and survey data on Globalpark servers. The protection of employee data and survey results is a top priority at Globalpark. Our employees are trained and regularly updated in the proper use of sensitive external data. Their work is subject to the strict confidentiality regulations applicable to market and opinion research companies.

Globalpark operates within a own high-performance computing center. Our server pool is reliably protected against external access by state-of-the-art security measures. Continuous availability of software and the restoration of stored data are also ensured.

The surveys themselves can be protected with the SSL Internet encryption protocol which prevents third-party access to the system and to survey results. Globalpark`s data protection measures meet the most stringent requirements, a fact which is confirmed by regular security audits carried out by our clients` data protection officers.