CUSTOMER LOYALTY
Make Customers Happy; Make Happy Customers
Case examples
- Nintendo engages customers within their preferred environments to drive loyalty
- Citigroup streamlines customer satisfaction processes worldwide
- Chemical giant BASF AG automates satisfaction surveys to improve call center service quality
Satisfied customers tell 3 friends; angry customers tell 3000. Know which is which. By regularly capturing customer satisfaction feedback, you gain insight to take preventative actions that ensure satisfaction and keep high-value flight risks.
Globalpark offers an online solution to help you capture customer feedback and alert your team to action to minimize risks and maximize opportunities. Do this over time, and you have clear insight into changes across the customer lifecycle and can apply them to improve service, product and performance.
Customer Satisfaction: Automate customer satisfaction processes across channels, leveraging mobile capabilities for immediate, in the moment feedback
Customer Engagement: Give high-value customers insider-access and a voice in product and marketing decisions
Why Globalpark?
- Top brands and agencies use Globalpark to engage with customers – deepening relationships, improving communications and providing transparency through authentic interactions
- We’ve launched hundreds of online customer feedback communities with everything from 20 to 2 million participants
- We’re pioneers – starting in 1999 with a 35,000-member online advisory panel for collaboratative product design with our longest-standing customer, Daimler
- We’re open to the latest and greatest: our platform easily links to third party research, emerging technologies, and business operations systems so you leverage existing assets to realize optimal returns on investment
- We’re passionate about customer-service and committed to your success. See what our customers have to say!